Privacy Policy

DGS Technology ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dgstechnology.com or engage with our services.

1. Information We Collect

Information You Provide Directly

When you fill out our contact form, request a proposal, or communicate with us by email or phone, you may provide:

• Full name and job title
• Business name and website
• Email address and phone number
• Project details, budget ranges, and timelines
• Any other information you choose to share

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• IP address and approximate geographic location
• Browser type and version, operating system
• Pages visited, time spent on each page, and referral URLs
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries — We use contact form submissions to respond to potential clients and provide project proposals.
• To deliver services — Client information is used to manage ongoing projects, communicate deliverables, and invoice for services rendered.
• To improve our website — Aggregate analytics data helps us understand which content is most useful and how to improve user experience.
• To send relevant communications — With your consent, we may send updates about our services, industry insights, or project milestones. You can opt out at any time.
• To comply with legal obligations — We may process your data to fulfill legal, regulatory, or contractual obligations.

3. Cookies and Tracking Technologies

Our website uses cookies — small text files stored in your browser — to enhance your experience and collect analytics data. We use the following categories:

• Essential cookies — Required for the website to function correctly (e.g., language preference, session state). Cannot be disabled.
• Analytics cookies — Used to understand how visitors interact with our site. We use Google Analytics (or similar). These cookies are anonymized.
• Marketing cookies — Used to show relevant advertising on other platforms (e.g., LinkedIn, Google Ads). Only activated with your consent.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete them after visiting. Note that disabling cookies may affect website functionality.

4. Third-Party Services

We use the following third-party services that may collect or process your data on our behalf:

• Google Analytics — Website usage analytics. Data is anonymized and processed under Google's Privacy Policy.
• Google Fonts / Adobe Fonts — Font delivery CDNs that may log your IP address when loading assets.
• Email service providers — Used to process and store contact form submissions securely.
• Cloud hosting providers — Our servers are hosted with reputable providers (e.g., AWS, DigitalOcean) in jurisdictions with adequate data protections.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy:

• Contact form inquiries: up to 2 years from last contact
• Client project records: up to 7 years for accounting and legal compliance
• Analytics data: up to 26 months (Google Analytics default)
• Newsletter subscribers: until you unsubscribe

6. Your Rights (GDPR & Regional Privacy Laws)

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Request correction of inaccurate or incomplete data.
• Right to Erasure — Request deletion of your personal data ("right to be forgotten").
• Right to Data Portability — Receive your data in a structured, commonly used format.
• Right to Object — Object to processing of your data for marketing purposes at any time.
• Right to Restrict Processing — Request that we limit how we use your data in certain circumstances.
• Right to Withdraw Consent — Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at privacy@dgstechnology.com. We will respond within 30 days.

7. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include:

• HTTPS encryption across our entire website
• Restricted access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Signed NDAs with all team members and contractors

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. International Data Transfers

DGS Technology operates globally, with team members and infrastructure across Lebanon, Saudi Arabia, the United Kingdom, and the United States. If you are located in the European Economic Area (EEA), your data may be transferred to countries outside the EEA. We ensure such transfers are protected through Standard Contractual Clauses or equivalent safeguards recognized under applicable law.

9. Children's Privacy

Our services are directed to businesses and professionals. We do not knowingly collect personal information from individuals under the age of 16. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. For significant changes, we may notify you directly by email if we have your contact information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our privacy team: