Terms of Service

Please read these Terms of Service ("Terms") carefully before engaging DGS Technology ("Company," "we," "us," or "our") for any web development, design, or digital services. By commissioning our services or accessing our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By engaging DGS Technology — whether through our website contact form, email, verbal agreement, or signed project proposal — you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree with any part of these Terms, you must not engage our services.

2. Services Provided

DGS Technology provides B2B digital services including, but not limited to:

• Custom web development (front-end, back-end, full-stack)
• eCommerce platform development and optimization
• WordPress development, customization, and maintenance
• UX/UI design and brand identity
• API integrations and third-party system connectivity
• Website performance optimization and technical SEO
• Ongoing maintenance, support, and hosting management

The specific scope of services for each engagement is defined in a project proposal or Statement of Work ("SOW") provided prior to commencement. Services not listed in the agreed SOW are considered out of scope and subject to additional fees.

3. Project Proposals and Agreements

All projects begin with a written proposal or SOW that outlines deliverables, timelines, milestones, and pricing. A project is formally engaged when:

• The client provides written approval of the proposal (email confirmation is accepted), and
• The initial deposit payment has been received (see Section 4)

DGS Technology reserves the right to decline any project at its discretion prior to commencement.

4. Payment Terms

4.1 Project-Based Work

Unless otherwise specified in the SOW, project-based engagements follow this payment structure:

• 50% deposit due upon project commencement
• 25% milestone payment due upon delivery of agreed mid-project milestone
• 25% final payment due upon project completion and before final delivery

4.2 Retainer and Ongoing Services

Monthly retainer and maintenance services are invoiced at the beginning of each billing period and are due within 14 days of invoice date.

4.3 Late Payments

Invoices unpaid after 30 days from the due date may incur a late payment fee of 1.5% per month on the outstanding balance. DGS Technology reserves the right to pause or suspend work on any project with outstanding overdue invoices until payment is received.

4.4 Refunds

Deposits are non-refundable once work has commenced. If a project is cancelled by the client mid-engagement, all completed work to date will be invoiced at the agreed rate and payment is due within 14 days.

5. Client Responsibilities

The successful delivery of your project depends on timely collaboration. As a client, you agree to:

• Provide all required content, assets, logins, and materials within agreed timelines
• Designate a primary point of contact with authority to approve decisions
• Review and provide feedback on deliverables within 5 business days of submission
• Ensure that any third-party materials you provide (images, text, logos) do not infringe on any intellectual property rights
• Provide honest and specific feedback — vague or contradictory direction may result in additional charges

Project timelines are estimates based on normal collaboration. Delays caused by late client feedback or missing materials may extend the project timeline accordingly, without penalty to DGS Technology.

6. Revisions and Change Requests

Each project phase includes a defined number of revision rounds as specified in the SOW. Additional revisions beyond the agreed scope will be quoted and billed at our standard hourly rate.

Significant changes to the project scope after approval (including changes to core functionality, design direction, or technical architecture) are treated as change requests and require a revised proposal and additional fee.

7. Intellectual Property

7.1 Ownership Upon Full Payment

Upon receipt of full payment for a project, DGS Technology assigns to the client all intellectual property rights to the custom work created specifically for that project, including custom code, designs, and written content authored by us.

7.2 Third-Party Components

Projects may incorporate open-source libraries, WordPress plugins, stock assets, or licensed third-party components. These remain subject to their respective licenses and are not included in the IP assignment.

7.3 Portfolio Rights

DGS Technology reserves the right to display completed work in its portfolio, case studies, and marketing materials unless the client explicitly requests confidentiality in writing before project commencement.

7.4 Pre-Existing IP

DGS Technology retains ownership of all proprietary tools, frameworks, workflows, and methodologies developed prior to or independently of the client engagement. We grant clients a perpetual, non-exclusive license to use any such pre-existing components incorporated into their project deliverables.

8. Confidentiality

Both parties agree to keep confidential all non-public information shared during the engagement — including business plans, financial data, technical specifications, and client lists. This obligation survives termination of the engagement for a period of three (3) years. We are happy to sign a mutual NDA upon request before any discovery or proposal phase.

9. Warranties and Representations

DGS Technology warrants that:

• Services will be performed by qualified professionals in a workmanlike manner
• Deliverables will materially conform to the agreed specifications in the SOW
• We have the right to provide the services and will not infringe on third-party intellectual property rights

We provide a 30-day bug-fix warranty from the date of final delivery, covering defects directly attributable to our work. This warranty does not cover issues arising from client modifications, third-party plugin updates, or hosting environment changes.

10. Limitation of Liability

To the maximum extent permitted by applicable law, DGS Technology's total liability for any claim arising out of or relating to these Terms or the services provided shall not exceed the total fees paid by the client for the specific project giving rise to the claim in the preceding 12 months.

DGS Technology shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or loss of business opportunity — even if we have been advised of the possibility of such damages.

11. Termination

Either party may terminate a project engagement with 14 days' written notice. Upon termination:

• All work completed to date will be invoiced at the agreed rate
• Client will receive all completed deliverables upon settlement of outstanding invoices
• Deposits already paid are non-refundable

DGS Technology reserves the right to terminate immediately if the client engages in illegal activities, provides false information, or materially breaches these Terms.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of Lebanon. Any disputes arising from or relating to these Terms that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration under internationally recognized arbitration rules, with proceedings conducted in English. Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

13. Modifications to Terms

DGS Technology reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Continued use of our services after notification of changes constitutes acceptance of the revised Terms. For active client engagements, material changes to Terms will not apply retroactively without written agreement from both parties.

14. Contact Us

For any questions about these Terms of Service, please reach out to our team: